Support Article
WorkListAssignments and WorkBasketAssignments Unavailable
SA-89111
Summary
On opening a case, the below Pega out-of-the-box pages are available in the Clipboard,
- WorkListAssignments (Code-Pega-List)
- WorkBasketAssignments (Code-Pega-List)
However, after upgrading Pega 7.4 to Pega 8.2.2, these out-of-the-box pages are not available on the Clipboard.
One of the user story at the user-end functionality is based on the above pages. This functionality fails since the pages are unavailable.
Error Messages
Not Applicable
Steps to Reproduce
Create a case.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Perform the following local-change:
- Save As the pyPopulateAssignmentContentsWrapper activity in the user layer.
- Comment Step 11 (Page-Remove) in the pyPopulateAssignmentContentsWrapper activity.
Published October 18, 2019 - Updated December 2, 2021
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