Support Article

Workobject gets closed with error validation on screen

SA-34909

Summary



The user has a workobject with error validation. When the user closes the workobject(WO), the WO also closes.


Error Messages



Not Applicable


Steps to Reproduce



Open a case and it should have validation messages.

Select “Close Work Flow” action from menu action or click on 'X'


Root Cause



A software use or operation error as the action configured on the button/icon was incorrect.




Resolution

Apply the below Local-Change:

Change the configuration as below:

Published March 13, 2017 - Updated March 24, 2017

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