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Support Article

Workobject tab is not getting closed



In the interaction portal, user is opening work objects from work basket, in Pega Customer Service for Healthcare 7.1.4.

A new tab for work object will be opened and user updates the workobject by clicking on Submit button and resolve the work object.

The workobject tab is not getting closed, but on click of Home tab, the workobject tab gets closed.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a case and route to workbasket.
2. Opens the case from workbasket and work on and route to another workbasket.
3. See the tab is not closed from header.
4. Go to the workbasket again
5. See the same case is still present which should not present.

Root Cause

An issue in the custom application code or rules.

When the user is resolving the S-case work object the thread is getting deleted and entry in the CPMPortalRecents is updated by deleting the entry.

But the CPMPortalRecents is not getting refreshed.


Perform the following local-change:

Add the below refresh condition on 'CPMPortalRecents' section:

Suggest Edit

Published July 3, 2017 - Updated December 2, 2021

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