Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

WrapUp load action consumes more time

SA-12423

Summary



When the user selects the wrap up action from the intents, the WrapUp load actions which loads the WrapUp intent, consumes more time (3.5 seconds). This decreases performance of the system.

Following points were identified after analyzing tracer dump and profiler:

1. Several hasMessages When rules with high time.
2. StartNewFlow (2.53 seconds ) and inside that, StartFlow activities.
3. WorkCommit activity with 0.45 seconds.


Error Messages



Not Applicable

Steps to Reproduce



Not Applicable

Root Cause



Root cause of issue is bug in PRPC code.

Resolution



Install the below HFix items to resolve the issue:

HFix-22496 - this is for hasMessage API
HFix-22869  - this is for recalculateAndSave activity
HFix-22899 - this is for flowTicketEvaluate 
Suggest Edit

Published July 24, 2015 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us