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WrapUp load action consumes more time



When the user selects the wrap up action from the intents, the WrapUp load actions which loads the WrapUp intent, consumes more time (3.5 seconds). This decreases performance of the system.

Following points were identified after analyzing tracer dump and profiler:

1. Several hasMessages When rules with high time.
2. StartNewFlow (2.53 seconds ) and inside that, StartFlow activities.
3. WorkCommit activity with 0.45 seconds.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

Root cause of issue is bug in PRPC code.


Install the below HFix items to resolve the issue:

HFix-22496 - this is for hasMessage API
HFix-22869  - this is for recalculateAndSave activity
HFix-22899 - this is for flowTicketEvaluate 
Suggest Edit

Published July 24, 2015 - Updated October 8, 2020

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