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Support Article

Write failure during passivation queue processing

SA-21314

Summary



Administrators observe repeated errors in the PegaRULES logfile indicating a failure to write passivation data to files on the application server file system.

Error Messages



"Caught exception during passivation processing: /usr/local/oracle/wls-latest/domains/prpc/prpc_deploy/sessions/PassivationData/2/H7FF6D855C065D1B2197397F147BF35B2/metadata.ser (No such file or directory)"

Steps to Reproduce



Not Applicable

Root Cause



A defect or configuration issue in the operating environment. The file system path the Pega engine was writing to did not provide write permission to the user that owns the WebLogic java process. Once write permission was granted the issue was resolved.

Resolution

Make the following change to the operating environment: Provide write permission to the file system where Pega passivates requestor content.

Suggest Edit

Published March 24, 2016 - Updated October 8, 2020

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