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Support Article

write.lock file stops work indexer from indexing

SA-31373

Summary



Intermittent issues with Search Index in PRPC 6.3 SP1.


Error Messages


Lock obtain timed out: [email protected]/.../PegaRULESIndex/WorkIndex/write.lock


Steps to Reproduce



Not Applicable


Root Cause



A defect or configuration issue in the operating environment.

An unknown event happened that left the write.lock file on the file system preventing further updates to the index file.


Resolution



Perform the following local-change:

Delete the write.lock file and re-index the work objects. 

 

Suggest Edit

Published December 19, 2016 - Updated October 8, 2020

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