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Support Article

Wrong description picked for case types in add work menu



When adding the coverable work types in a case, the description which comes in the Actions menu is not correct.

Error Messages

Not Applicable.

Steps to Reproduce

1.Log into the application.
2.Open Case Manager portal.
3.Navigate to add work menu.

Root Cause

A defect in Pegasystems’ code or rules.Short Description parameter is not being cleared and hence, the same description is being used for the next flows also.


Apply HFix-28147

 Parameter short Description is cleared at the end of every loop to make sure every flow takes its own short description(In activity LookupCoverableProcessList).

Suggest Edit

Published July 2, 2016 - Updated October 8, 2020

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