Support Article
Wrong Dispute Reason Code is allowed for Visa ATM transactions.
SA-3533
Summary
Mastercard created a Dispute on Visa ATM transaction and seleted reason code 77. Visa rejects the charge back saying
<Message>Invalid combination of DisputeGroupCode, DisputeReasonCode, QuestionnaireDescriptor type, DisputeRuleSetCode, and MCC for the jurisdiction.</Message>
But Pega allowed to select RC 77 based on the answers for anciliary questions.
DisputeGroupCode: 500
DisputeReasonCode: 77
MCC: 6011
Error Messages
NA
Steps to Reproduce
1. Case Creation
2 . Answer Anciliary questions
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
Resolution
Hfix-10304 released
Published January 31, 2016 - Updated October 8, 2020
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