Support Article

Wrong list displayed by pyWorkGroupWorkBasket

SA-33208

Summary



The Data-Portal.pyWorkGroupBaskets section rule is used to display in the user portal the list of WorkBaskets available for the Operator's Workgroup.

The the user belongs to a unique workgroup with a unique workbasket. Sometimes the list of the workbasket displayed by this section is wrong: all workbaskets available in the system are displayed instead of the unique Workbasket set for the user's workgroup as expected. If the user logoff/logon again, the correct list of Workbaket is displayed.


Error Messages



Not Applicable

Steps to Reproduce



It may happens when the user logon to the system. This is an erratic error and it cannot be reproduced.

Root Cause



The root cause has been found: the operators were using wrong bookmarks from his browser favourites, so the wrong harness was opened.

Resolution



It is not recommended setting bookmark of an application. The operator should always access the application through a clean login procedure.

Published February 2, 2017 - Updated March 2, 2017

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