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Support Article

X icon in workobject is not read by JAWS

SA-4856

Summary



The X icon, meant to close a tabbed work object, is not read by Job Access With Speech (JAWS) software.

Error Messages



None


Steps to Reproduce



1. Create an interaction work object in CPM CSR portal.
2. You will see the 'X' icon in the tab of the work object.
3. With JAWS active, try to navigate to the 'X' and see if it is read out.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.



Resolution



This issue is resolved in Pega 7.1.7.

Published January 31, 2016 - Updated October 8, 2020

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