Pega 8.2 Update: What's New in Conversational Channels (Deep Dive)
What's New | March 22, 2019 | 30:52
Matt Lake demonstrates new IVA (Intelligent Virtual Assistant) capabilities such as the ability to include BCC and CC fields, the chat preview console, and how the IVA can populate fields using an image file attached to the email.
Pega experts provide demonstrations, explanations, and use case examples to illustrate the capabilities and advantages of the new features. These videos are typically released alongside major product releases or significant updates, helping users stay informed about the latest developments in Pega's software offerings.