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A customer, Sarah Laytham, previously claimed that a fraudulent credit account was applied for in her name.  A fraud claim was opened by customer service representative Kelly Goodhue. The case…
In this demo, a customer, Sarah Laytham, claims that a fraudulent credit account was applied for in her name. Kelly Goodhue, a customer service representative, must qualify the dispute and fill out a…
A customer, John Phelan, previously disputed a transaction citing concerns of fraud. A fraud claim was opened by customer service representative Kelly Goodhue. The case is now in the queue of Anand…
In this demo, a customer, John Phelan, disputes a transaction, claiming that the transaction may be fraud. Kelly Goodhue, the card issuer's customer service representative, must qualify the dispute…
A customer, Sarah Laytham, previously disputed a transaction citing concerns of fraud. Fund recovery was performed and a chargeback was issued. In this demo, the merchant is disputing the chargeback,…
A customer, Sarah Laythem, previously disputed a transaction citing concerns of fraud. A fraud claim was opened by customer service representative Kelly Goodhue. The case is now in the queue of Anand…
In this demo, a customer, Sarah Laytham calls her credit card issuer with concerns about an unrecognized transaction. When Sarah reviewed her charge card statement, there was one transaction that…
In this demo, a customer, Simon Levert, previously called to dispute a transaction. Simon purchased and then returned an appliance, but the credit never appeared on his statement.  The Visa…
In this demo, a customer, John Phelan, previously called to dispute a transaction. John purchased and then returned a necklace, but the credit never appeared on his statement.  The Visa customer…
In this demo, a customer calls to dispute a transaction, claiming that the merchandise was returned, but no credit was issued to the account. The customer, John Phelan, speaks with Kelly Goodhue, a…

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