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Showing 19 result(s) for Business Architect, and Product How-To. (Clear filters)
See how easy it is to quickly unit test a when rule in this Pega product how-to video! 
Learn how to add sprints to your team in this quick product how-to! 
A quick Pega how-to video detailing how to quickly activate AI insights in your application. For more information on this topic, please visit this page. 
In this video, the following features are demonstrated: How to create a channel specific conversational flow How to configure the conversational flow with proper questions Creating…
In this short video how the send email smart shape can be used in Express has been explained and demoed. As part of this video we are covering the following.  Adding an Send Email smart…
A customer, Sarah Laytham, previously claimed that a fraudulent credit account was applied for in her name.  A fraud claim was opened by customer service representative Kelly Goodhue. The case…
In this demo, a customer, Sarah Laytham, claims that a fraudulent credit account was applied for in her name. Kelly Goodhue, a customer service representative, must qualify the dispute and fill out a…
A customer, John Phelan, previously disputed a transaction citing concerns of fraud. A fraud claim was opened by customer service representative Kelly Goodhue. The case is now in the queue of Anand…
In this demo, a customer, John Phelan, disputes a transaction, claiming that the transaction may be fraud. Kelly Goodhue, the card issuer's customer service representative, must qualify the dispute…
A customer, Sarah Laytham, previously disputed a transaction citing concerns of fraud. Fund recovery was performed and a chargeback was issued. In this demo, the merchant is disputing the chargeback,…

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