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Smart Dispute for Issuers, Application Fraud, Visa Legacy Demo: Part 1 Customer Conversation
How-to | January 26, 2017 | 03:49
In this demo, a customer, Sarah Laytham, claims that a fraudulent credit account was applied for in her name. Kelly Goodhue, a customer service representative, must qualify the dispute and fill out a dispute questionnaire.
About this Series
Product How-To's cover a wide range of topics, such as configuration, customization, workflow design, integration, data management, reporting, and more. These videos typically target users, developers, administrators, or anyone seeking practical guidance on using specific features or solving specific challenges within Pega's software ecosystem.