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Smart Dispute for Issuers, Application Fraud, Visa Legacy Demo: Part 2 Fraud Investigation
How-to | January 26, 2017 | 09:20
A customer, Sarah Laytham, previously claimed that a fraudulent credit account was applied for in her name. A fraud claim was opened by customer service representative Kelly Goodhue. The case is now in the queue of dispute specialist Anand Bullock. Anand must qualify the fraudulent credit application claim.
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Product How-To's cover a wide range of topics, such as configuration, customization, workflow design, integration, data management, reporting, and more. These videos typically target users, developers, administrators, or anyone seeking practical guidance on using specific features or solving specific challenges within Pega's software ecosystem.