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Smart Dispute for Issuers, Return Not Credited, VCR Demo: Part 1 Customer Conversation

Product How-To | January 25, 2017 | 05:25

In this demo, a customer calls to dispute a transaction, claiming that the merchandise was returned, but no credit was issued to the account.
The customer, John Phelan, speaks with Kelly Goodhue, a Visa customer service representative. Kelly must qualify the dispute and fill out a dispute questionnaire. In this scenario, the New Zealand Visa card uses Visa Claims Resolution (VCR) dispute resolution.

SD_Return_not_credited_VCR_Frontend_NZD_DEMO

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