Smart Dispute for Issuers, Return Not Credited, Visa Legacy Demo: Part 1 Customer Conversation
Product How-To | January 25, 2017 | 04:59
In this demo, a customer calls to dispute a transaction, claiming that the merchandise was returned, but no credit was issued to the account.
The customer, Simon Levert, speaks with Kelly Goodhue, a Visa customer service representative. Kelly must qualify the dispute and fill out a dispute questionnaire. In this scenario, the Canada Visa card uses legacy Visa dispute resolution.