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Smart Dispute for Issuers, Transaction Fraud, VCR Demo: Part 1 Customer Conversation
How-to | January 26, 2017 | 03:31
In this demo, a customer, John Phelan, disputes a transaction, claiming that the transaction may be fraud. Kelly Goodhue, the card issuer's customer service representative, must qualify the dispute and fill out a dispute questionnaire. In this scenario, the New Zealand Visa card uses Visa Claims Resolution.
About this Series
Product How-To's cover a wide range of topics, such as configuration, customization, workflow design, integration, data management, reporting, and more. These videos typically target users, developers, administrators, or anyone seeking practical guidance on using specific features or solving specific challenges within Pega's software ecosystem.