Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Smart Dispute for Issuers, Transaction Fraud, Visa Legacy Demo: Part 2 Fund Recovery

Product How-To | January 26, 2017 | 10:36

A customer, Sarah Laythem, previously disputed a transaction citing concerns of fraud. A fraud claim was opened by customer service representative Kelly Goodhue. The case is now in the queue of Anand Bullock, a dispute specialist. Anand must resolve the disputed transaction using Visa legacy fund recovery.

SD_Single_fraud_trans_VLeg_BackEnd_USA_DEMO

Related Videos

Support Guide: How to Troubleshoot Tab Replacement Issue in Custom Pega Customer Service Portal
Video duration: 06:30

In this Global Customer Support (GCS) video, Hanisha Kanuri shows you how to troubleshoot a tab replacement issue in a…

Support Guide: How to Enable Submit and Cancel Script in Firefox Browser
Video duration: 03:10

In this Global Customer Support (GCS) video, Sonal Sharma shows you how to enable submit and cancel script in Firefox…

Support Guide: How to Resolve “Returned no Content” Message in a Grid after a Post Value Action
Video duration: 02:48

In this Global Customer Support (GCS) video, Gisela Rodrigues shows you how to resolve a “Returned no Content” error message…

Support Guide: How to Resolve Trailing Space Issue in Correspondence Rule
Video duration: 02:33

In this Global Customer Support (GCS) video, Gisela Rodrigues shows you how to resolve a trailing space issue in a…

Support Guide: Troubleshooting Missing Busy Indicator after Clicking on Assignment.mp4
Video duration: 02:58

In this Global Customer Support (GCS) video, Ajit Kumar shows you how to troubleshoot a missing busy indicator after…

Support Guide Confirm Correct Document Mode in IE11
Video duration: 02:34

In this Global Customer Support (GCS) video, Dave Runkle and Rett Hean show you how to confirm that you are in the right…

Support Guide Troubleshooting Null Pointer Exception during Run Activity on Row Add
Video duration: 02:53

In this Global Customer Support (GCS) video, Tushar Agarwal shows you how to troubleshoot a NullPointerException error when…

Support Guide: Conceptual Overview of a Single to Split Schema Upgrade
Video duration: 04:48

In this Global Customer Support (GCS) video, Nick Loving provides a conceptual overview of an upgrade from a single…

Support Guide: How to Repair Broken Assignments
Video duration: 05:08

In this Global Customer Support (GCS) video, Rajendra Potti shows you how to troubleshoot and repair broken assignments.

Support Guide: How to Troubleshoot SLA Broken Queue Entries
Video duration: 05:23

In this Global Customer Support (GCS) video, Haritha Damarla shows you how to troubleshoot SLA broken queue…

View All Videos

Did you find this content helpful? Yes No
Want to help us improve this content? Suggest Edit

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us