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Smart Dispute for Issuers, Transaction Fraud, Visa Legacy Demo: Part 3 Representment and Pre-arbitration
How-to | January 26, 2017 | 13:55
A customer, Sarah Laytham, previously disputed a transaction citing concerns of fraud. Fund recovery was performed and a chargeback was issued. In this demo, the merchant is disputing the chargeback, claiming that the charge was valid. The merchant claimed that he has evidence that Sarah's daughter received the item that was purchased. Anand Bullock, dispute specialist for the card issuer, believes he has received compelling evidence from the merchant that this charge is not fraud. Because the merchant is representing the charge, Anand must review the chargeback response and rebill Sarah's account.
About this Series
Product How-To's cover a wide range of topics, such as configuration, customization, workflow design, integration, data management, reporting, and more. These videos typically target users, developers, administrators, or anyone seeking practical guidance on using specific features or solving specific challenges within Pega's software ecosystem.