Improving the user experience with Unified Messaging
In this month’s episode of TechTalk, Matt Lake (Sr. Director of Product - Digital Customer Service) will showcase how developers and members of Pega’s technical ecosystem can create best-in-class user experiences by unifying multiple messaging platforms (iMessage, WhatsApp, Facebook, Twitter, SMS, etc.) into a single desktop.
Sr. Development Marketing Manager
Sr. Director, Multi Channel Technology
This episode will cover a broad range of topics including:
What is Unified Messaging and why is it especially helpful for those working in customer service/support roles?
How does Unified Messaging allow customer service/support agents to more effectively respond to customers in real-time?
From a case management standpoint, how can Unified Messaging be utilized to guide agents through established workflows and make sure work is completed on time?
Have an idea for a TechTalk?
As Pega Community puts together our content calendar for 2020, we would love to hear your feedback on potential topics that we could cover for technical audiences across the Pega ecosystem.