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with the Pega Community Video Library.

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In-person conversational videos led by a moderator and Pega expert.

Product demos showing users how to perform specific tasks in the Pega Platform.

Get high-level overviews and demonstrations of the latest Pega Product features.

Troubleshoot, resolve, and get answers to questions you may have about the Pega Platform.

Pega 8.6 Update: Make Smart Apps Simple: Conversational Channels

Pega 8.6 Update: Make Smart Apps Simple: Conversational Channels

Steve Bixby, Vice President, Product Development, chats with Matt Lake, Director of Multichannel Technology, about the newest features of conversational channels in Pega 8.6.

Pega 8.6 Update: Make Smart Apps Simple: Security, Case Management, Mobile

Pega 8.6 Update: Make Smart Apps Simple: Security, Case Management, Mobile

Steve Bixby, Vice President of Product Engineering, chats with Mobile Director Drew Piekarski about making smart apps simple. In this video, Drew covers the platform capabilities of Security, Case…

Pega 8.6 Update: What's New in Case Management

Pega 8.6 Update: What's New in Case Management

Steve Bixby, Vice President, Product Engineering, chats with Drew Piekarski, Senior Director, Product Engineering, Intelligent Automation, about the new features in Case Management in Pega 8.6. …

Pega Express Adopt: Achieve your outcomes

Pega Express Adopt: Achieve your outcomes

Pega Express helps clients achieve greater results, faster by breaking their customer journeys into smaller, more manageable pieces, making adoption easy while realizing their business outcomes…

Discovery is the key to prepare

Discovery is the key to prepare

Learn about a repeatable and scalable approach that leverages outputs from the Discovery phase to quickly define and build a product backlog of implementable user stories that tie back to achievable…

Problem solving with design thinking

Problem solving with design thinking

In today’s fast moving world, project teams have problems to solve, not just predefined solutions to implement. Design thinking allows teams to fall in love with the problem, providing a set of tools…

Introduction to Pega Express

Introduction to Pega Express

Ready to get started using Pega Express methodologies in your organization? Find out how you can join the conversation with our introductory TechTalk designed to share the Pega Express approach with…

Pega Express: How to deliver business outcomes quickly

Pega Express: How to deliver business outcomes quickly

Pega Express™ is a light, design-focused methodology that uses Pega’s low code experience, best practices and scrum to deliver meaningful outcomes quickly. We use design-thinking techniques to break…

Improving the user experience with Unified Messaging

Improving the user experience with Unified Messaging

Matt Lake, Sr. Director of Product, Digital Customer Service, showcases how developers and members of Pega’s technical ecosystem can create best-in-class user experiences by unifying multiple…

Debugging issue where Interaction not auto-launching when call is paced to a CSR

Debugging issue where Interaction not auto-launching when call is paced to a CSR

In this Global Client Support (GCS) video created by Shiva Rakahith S, you will learn how to debug an issue where an Interaction is not auto-launching when a call is placed to a Customer Service…

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