Video Library

Sharpen your skills as a Pega developer
with the Pega Community Video Library.

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In-person conversational videos led by a moderator and Pega expert.

Product demos showing users how to perform specific tasks in the Pega Platform.

Get high-level overviews and demonstrations of the latest Pega Product features.

Troubleshoot, resolve, and get answers to questions you may have about the Pega Platform.

Pega 8.6 Update: Make Smart Apps Simple: Conversational Channels

Pega 8.6 Update: Make Smart Apps Simple: Conversational Channels

Steve Bixby, Vice President, Product Development, chats with Matt Lake, Director of Multichannel Technology, about the newest features of conversational channels in Pega 8.6.

Improving the user experience with Unified Messaging

Improving the user experience with Unified Messaging

Matt Lake, Sr. Director of Product, Digital Customer Service, showcases how developers and members of Pega’s technical ecosystem can create best-in-class user experiences by unifying multiple…

Debugging issue where Interaction not auto-launching when call is paced to a CSR

Debugging issue where Interaction not auto-launching when call is paced to a CSR

In this Global Client Support (GCS) video created by Shiva Rakahith S, you will learn how to debug an issue where an Interaction is not auto-launching when a call is placed to a Customer Service…

Pega 8.5 Update: What's New in Conversational Channels

Pega 8.5 Update: What's New in Conversational Channels

Steve Bixby, Vice President of Product Engineering, chats with Matt Lake, Sr. Director, Multi-Channel Technology, about what's new in Pega 85 in the area of Conversational Channels. 

Pega 8.4 Update: What's New in Decision Management

Pega 8.4 Update: What's New in Decision Management

Matt Nolan, Sr. Director, Product Management, chats with Maarten Keijzer, VP, Product Management, Decision Analytics, to discuss what's new in 8.4.

Pega 8.4 Update: What's New in Conversational Channels

Pega 8.4 Update: What's New in Conversational Channels

Steve Bixby, Vice President, Product Development, chats with Matt Lake, Director of Multichannel Technology, about the newest features of conversational channels in Pega 8.4.

Responses not captured for Adaptive Decision Manager (ADM) model

Responses not captured for Adaptive Decision Manager (ADM) model

In this Global Client Support (GCS) video created by Nishitha Chintala, you will learn how to toubleshoot issues related to response capture in Adaptive Decision Manager (ADM) models.

Pega 8.3 Deep Dive: What's New in Decisioning, Text Analytics

Pega 8.3 Deep Dive: What's New in Decisioning, Text Analytics

Arijit Mitra covers the new entity NLP infrastructure and default entities and a new version of the Interaction API. He also discusses how text analytics model versioning and migration works.

Pega 8.3 Deep Dive: What's New in Conversational Channels

Pega 8.3 Deep Dive: What's New in Conversational Channels

Matt Lake and Sindhu Tiwari cover enhancements to Multi Channel functionality such as the ability to import and export training data and machine learning models, email manager support for work queues…

How to sample production data for simulations

How to sample production data for simulations

 To verify what effects your changes produce on your customer-oriented campaigns, you can simulate the decision process with these updates on sample production data, including customer…

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