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Video Library

The Pega Community video library is an invaluable resource of content ranging from high-level discussions with Pega product owners to detailed demos of Pega software for end-users. Whether you are a novice or a Pega pro, the video library will help you bring your Pega skills to the next level.

Our series

TechTalk video series

Led by a moderator and a Pega expert, TechTalk features high-level discussions focusing on Pega concepts.

Product How-to video series

Step-by-step walkthroughs that empower users with the knowledge to perform specific tasks within the Pega platform.

Pega product owners give high-level overviews and demonstrations of the latest release features. 

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Series

How to create a new application
How to create a new application
Video duration: 00:26

How to create a new application

Create a new application using Pega's Constellation UI design architecture.

How to add an optional action
How to add an optional action
Video duration: 00:43

How to add an optional action

Actions that a user can take during case processing, available to the entire case or just one stage.

Introduction to Incidents, Issues and Support Services in My Support Portal (MSP)
Introduction to Incidents, Issues and Support Services in My Support Portal (MSP)
Video duration: 03:02

Introduction to Incidents, Issues and Support Services in My Support Portal (MSP)

This video provides an Introduction to Incidents, Issues and Support Services in My Support Portal (MSP). This video is one in the series to help you get started with the new Pega Support ticketing…

How to Navigate the My Support Portal (MSP) Home page
How to Navigate the My Support Portal (MSP) Home page
Video duration: 01:29

How to Navigate the My Support Portal (MSP) Home page

In this video you will learn How to Navigate the My Support Portal (MSP) Home page. This video is one in the series to help you get started with the new Pega Support ticketing process…

How to request an Existing hotfix in My Support Portal (MSP)
How to request an Existing hotfix in My Support Portal (MSP)
Video duration: 02:33

How to request an Existing hotfix in My Support Portal (MSP)

In this video you will learn How to request an Existing hotfix in My Support Portal (MSP). This video is one in the series to help you get started with the new Pega…

How to request a Cloud change in My Support Portal (MSP)
How to request a Cloud change in My Support Portal (MSP)
Video duration: 03:00

How to request a Cloud change in My Support Portal (MSP)

In this video you will learn How to request a Cloud change in My Support Portal (MSP). This video is one in the series to help you get started with the new Pega…

How to request Cloud assistance in My Support Portal (MSP)
How to request Cloud assistance in My Support Portal (MSP)
Video duration: 02:52

How to request Cloud assistance in My Support Portal (MSP)

In this video you will learn How to request Cloud assistance in My Support Portal (MSP). This video is one in the series to help you get started with the…

How to report a Security / Performance issue in My Support Portal (MSP)
How to report a Security / Performance issue in My Support Portal (MSP)
Video duration: 03:28

How to report a Security / Performance issue in My Support Portal (MSP)

In this video you will learn How to report a Security / Performance issue in My Support Portal (MSP). This video is one in the series to help you get started with the new…

How to report a Deployment / Install issue in My Support Portal (MSP)
How to report a Deployment / Install issue in My Support Portal (MSP)
Video duration: 03:26

How to report a Deployment / Install issue in My Support Portal (MSP)

In this video you will learn How to report a Deployment / Install issue in My Support Portal (MSP). This video is one in the series to help you get started with the new Pega…

How to report a Development / Testing issue in My Support Portal (MSP)
How to report a Development / Testing issue in My Support Portal (MSP)
Video duration: 03:19

How to report a Development / Testing issue in My Support Portal (MSP)

In this video you will learn How to report a Development / Testing issue in My Support Portal (MSP).  This video is one in the series to help you get started…

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