Video Library
The Pega Community video library is an invaluable resource of content ranging from high-level discussions with Pega product owners to detailed demos of Pega software for end-users. Whether you are a novice or a Pega pro, the video library will help you bring your Pega skills to the next level.
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How to report a Production impact in My Support Portal (MSP)
In this video you will learn How to report a Production impact in My Support Portal (MSP). This video is one in the series to help you get started with the new Pega Support…
How to report a Full system outage in My Support Portal (MSP)
In this video you will learn How to report a Full system outage in My Support Portal (MSP). This video is one in the series to help you get started with the new Pega Support ticketing…
How to report an Active security breach in My Support Portal (MSP)
In this video you will learn How to report an Active security breach in My Support Portal (MSP). This video is one in the series to help you get started with the new Pega Support ticketing process.
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How to calculate a field with a decision table
This video shows how to calculate a field with a decision table, useful when the derived value can have one of a few outcomes.
How to create a chatbot
Pega Intelligent Virtual Assistant™ (IVA) is a chatbot technology that interacts with an application by sending and receiving text messages from users, in a simple question and answer form. By…
PegaWorld hands-on training: Low-code workflows and App Factory
Gain insight into why you should sign up for this popular hands-on training where we'll delve into low-code workflows and App Factory.
How to create a questionnaire
Collect a wide range of information from users by providing questionnaires in a low-code way in App Studio. This video shows how to create a questionnaire.
How to add escalation actions
Ensure that users complete Assignments on time by defining escalation actions for Steps. This video shows how to add an escalation action to an SLA that is defined on a Step.
How to assign Tasks to users
Improve business process efficiency by assigning Tasks to appropriate individuals or groups of individuals. This video shows how to assign Tasks to users.
How to add a case SLA
Encourage users to resolve cases on time by setting goals and deadlines for a Case Type. This video shows how to add a Service-Level Agreement (SLA) to a case.