Skip to main content
This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.
LinkedIn
Copied!

Adding a Push Notification step

Objective

Learn how to notify users on mobile devices when a case requires action in App Studio. By using an event-driven model to share information, you can ensure that cases are resolved quickly.

This task takes approximately 5 minutes to complete.

Procedure

  1. In the navigation panel, click Case types, and then click the name of a case type.
  2. On the Workflow tab, click Life cycle if Optional actions is selected.
  3. Hover over a process in a stage and click + Step.
  4. In the palette that is displayed, click More, and then click Automations to display a list of step types.
  5. Click Push Notification, and then click Select to add the step to the life cycle.
  6. Identify the notification recipients:
    • To notify users in the same application, select Application from the Recipient type list.
    • To notify users in the same access group:
      1. In the Recipient type list, select Role.
      2. In the To list, select an access group that is in your current application.
    • To notify a specific user:
      1. In the Recipient type list, select User.
      2. In the To list, select the ID of a user who belongs to an access group in your application.
  7. In the Message field, press the Down Arrow key and select a property that stores the notification message.
  8. Optional: To allow users on mobile devices to open the case from the notification, select the Open a case in mobile app check box.
  9. Optional: To give an audible cue to users when the push notification is received, select the Sound alert check box.
  10. Click Save.

Previous versions

Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us