Provide the data necessary to process your cases by referencing information in the form of properties. When you refer to a property, your application calls a specific piece of information, such as a customer phone number or an address.
You can reference value properties that are strings of data such as text, number, or dates. You can also reference page properties that contain multiple value properties. For example, a page property .Customer might include value properties .Name, .Address, and .Phone.
To refer to a property, prefix the property name with a period.To reference an order date, enter .OrderDate.
To refer to a Single Value property, enter the property name.To reference a shipping date, enter .ShippingDate.
To refer to an entry in a Value Group property, enter the Value Group name, and then the property name in parentheses.To reference a mobile phone number from a Value Group property of phone numbers, enter .Phone(Mobile).
To refer to an entry in a Value List property, enter the Value List name, and then the index number of the entry in the list.To reference the first entry in a list of discount codes, enter .DiscountCode(1).
To refer to a Page property, enter the Page property name.To reference a page with customer contact details, enter .ContactDetails.
To refer to an entry in a Page Group property, enter the Page Group name, and then the entry in parentheses.To reference a work address in a page group of addresses, enter .Address(Work).
To refer to a page in a Page List property, enter the Page List name, and then the page number in parentheses.To reference the third page in the page list that contains ordered items, enter .OrderedItems(3).
To refer to a specific property on a page, enter the page name as a prefix for the property name.To reference a city in the work address, enter .Address(Work).City.
Apply the same guidelines when you reference Page properties.
- Naming conventions for properties
Creating descriptive and logical names for your properties can help you convey essential information just by looking at the name. As a result, you speed up development of your application, promote reuse across your application, and avoid duplicating properties that already exist in your system.
- Configuring page, page group, and page list properties
To provide complete data for your cases, define properties that store related information in a form of a page, page group, or page list. By providing properties of a page type, you organize data in your application in a logical way, and as a result, improve application development and speed up case resolution.