Enabling search by third-party search engines
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Enable canonical URL generation for a case type to make cases searchable by third-party search engines.
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Enable canonical URL generation for a case type.
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In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
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On the Settings tab, click General.
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In the Search engine optimization section, select the Enable canonical URL for instances of this case type check box.
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Click Save.
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Add an entry for the case type in the URL Mappings rule for your application so that users can find a case by searching for its canonical URL.
For more information, switch to Dev Studio.
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Generate a valid URL for the case type by configuring options for the pattern.
For more information, switch to Dev Studio.