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Monitoring architecture in Pega Cloud Services

This content applies only to Pega Cloud Services environments.

The Pega Cloud Service reliability team leverages industry-leading monitoring tools, including Pega Predictive Diagnostic Cloud, to translate infrastructure and application activity into real-time dashboards.

Pega Cloud Services monitoring tools gather data at each level of the client’s environment: the client’s private networks and subnets, database, application servers, the Pega Platform™ layer, and client-configured applications. Monitoring tools transform the raw infrastructure and application data into useful models. Data models are then translated into real-time service impact maps, which are designed to capture Key Performance Indicators (KPIs) of the health of Pega Cloud Services environments.

The Pega Cloud Service reliability team views the health of all environments in a situational awareness dashboard. This dashboard displays real-time environment metrics for Pega Cloud Services environments, which allows service reliability engineers to perform root cause analyses on system activity.

The design flow of the service reliability team's situational awareness dashboard

 

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