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Pega Marketing and Pega Customer Decision Hub upgrade paths

Learn about Pega Marketing™ and Pega Customer Decision Hub™ upgrade paths, so that you can plan the upgrade that best fits your requirements. Depending on the current version of your application, you may need to upgrade to an interim version before you upgrade to the most recent release.

After you determine the correct upgrade path, see the Pega Customer Decision Hub or Pega Marketing product page for upgrade guides for the required version or versions.

Upgrade paths to the latest version of Pega Customer Decision Hub

As of version 8.5, Pega has combined the capabilities of Pega Marketing and Pega Customer Decision Hub into a unified product. If you have a Pega Marketing application, you can upgrade it to the latest version of Pega Customer Decision Hub by following the upgrade path described in the table below. For Pega Marketing 7.13 and newer, you can upgrade directly to the latest version. For versions older than 7.13, interim upgrades are required.

Current version Upgrade path
7.13 and newer Upgrade directly to the latest version of Pega Customer Decision Hub.
7.12 Upgrade to Pega Marketing 7.13, and then directly to the latest version of Pega Customer Decision Hub.
7.11 Upgrade to Pega Marketing 7.12. After that, upgrade to Pega Marketing 7.13, and then directly to the latest version of Pega Customer Decision Hub.
6.3.1 and earlier Contact Global Client Support for guidance on upgrading your application.

All upgrade paths for Pega Marketing and Pega Customer Decision Hub

See the table below for all available upgrade paths for Pega Marketing and Pega Customer Decision Hub. Refer to this table if you want to upgrade to an older version of Pega Marketing, for example, Pega Marketing 7.4. For some paths, interim upgrades are required.

Current version Can directly upgrade to Interim upgrades
7.22 and newer Any newer version of Pega Marketing or Pega Customer Decision Hub  
7.21 8.1 or newer, 7.31, 7.22 If your target version is Pega Marketing 7.4, upgrade first to Pega Marketing 7.31.
7.13 8.1 or newer, 7.22, 7.21 If your target version is Pega Marketing 7.4, upgrade first to Pega Marketing 7.22. If your target version is Pega Marketing 7.31, upgrade first to Pega Marketing 7.22.
7.12 7.21, 7.13 If your target version is newer than Pega Marketing 7.21, upgrade first to Pega Marketing 7.21.
7.11 7.12 If your target version is newer than Pega Marketing 7.12, upgrade first to Pega Marketing 7.12.
6.3.1 and earlier Contact Global Client Support for guidance on upgrading your application.

 

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