Getting started with Pega Predictive Diagnostic Cloud

Pega Predictive Diagnostic Cloud™ (PDC) can monitor your application performance and diagnose system health issues. Use PDC to quickly identify and correct these issues quickly, and minimize their impact on your business.

Start using PDC by completing the following tasks:

  1. Logging in to PDC.
  2. Learning about user roles.
  3. Optional: Connecting your system to PDC.
  4. Choosing the scope of PDC notifications.
  5. Tracking issue resolution in PDC.

Logging in to PDC

Quickly access PDC through the Pega Support portal. This method uses your Pega Support credentials for the PDC account that is assigned to your Pega Cloud® Services environments.

  1. Go to Pega Support.
  2. In the Support Quick Links section, click Access Predictive Diagnostic Cloud.
  3. Optional: If you cannot log in, submit a support request to Pega Support. In the request, provide the name and email address of your PDC administrator.

When you log in to PDC through the Pega Support portal, you receive the Manager role.

Learning about user roles

In PDC, you can have one of the following roles:

  • Manager

    Users who administer PDC. With this role, users can access the Diagnostic Cloud menu, manage notification subscriptions, and view the work queues of other users.

  • User

    Users who monitor the application or who are responsible for resolving cases.

You can add additional users to PDC. For more information, see Managing PDC operator records.

Optional: Connecting your system to PDC

If you are a Pega Cloud Services customer, all your systems are already connected to PDC as part of cloud provisioning, and you do not need to complete that procedure yourself. However, if you run Pega Platform™ on a private cloud or on premises, you might need to configure your system to send data to PDC.

  1. Log in to PDC.
  2. On the Welcome landing page, follow the instructions in the Adding a new monitored system section.

Choosing the scope of PDC notifications

PDC provides numerous measurements of your system that you can receive as messages to help you address any issues that might occur. For more information about the types of notifications, see Subscription options for notifications in PDC.

To only receive the measurements that are relevant and useful for you, determine what data you need to receive on a regular basis, what information is only useful when troubleshooting a specific issue, and who should receive this information.

  • For your managers, in the Scorecard list, in the ScheduleBased section, select Improvement Plan: Details. Create a subscription to receive this report several days a week. For more information, see Subscribing to email digests and event notifications in PDC. For more information on the contents of this report, see PDC Improvement Plan overview.
    "Selecting the Improvement Plan: Details digest"
    Selecting the Improvement Plan: Details digest
  • For your operations team, in the Scorecard list, in the EventBased section, select event-based notifications. The following events are important values to monitor:
    • Agent disabled

      An agent has been disabled.

    • Clock drift time exceeded

      The system clock on a node is out of sync with other nodes in the cluster.

    • Health status change

      A node has disappeared.

    • Long requestor time

      The system master agent has detected that a session has been busy for an excessive amount of time.

    • Memory pool collection

      A system has reported issues with managing Java memory pools, which leads to insufficient virtual memory availability.

Tracking issue resolution in PDC

When PDC indicates an issue, you need to determine the easiest way to process that issue.

You can choose from the following options:

  • Use PDC to assign the case to your developers for investigation and track the work that is assigned to them.
  • To manage and track the work in another system, for example, Agile Studio, Jira, or ServiceNow, configure the integration with that system. For more information, see Integrations in PDC.

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