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Sharing a Pega Predictive Diagnostic Cloud case with a project management tool

Pega Predictive Diagnostic Cloud™ (PDC) creates cases that help you monitor the occurrences of an issue in your system. To track the resolution of a case in a project management tool, such as Agile Studio, Jira, or ServiceNow, share a case from within PDC.

After you share a case, you can find reference information about the newly created item in the project management tool. On the Tracking tab of the case, you can find the following information:

  • Reference Number - The ID by which you can find the item, for example, a BUG-4 bug ID in Agile Studio.
  • Reference Source - The tool with which you have shared the case, for example, Agile Studio.
  • Reference Status - The status information that the project management tool has returned, for example, Created.
  • Reference Date - The time when the project management tool provided the reference information.
  • Remarks - A direct link to the item, for example, a link to a Jira story: https://myjiraaccount.atlassian.net/browse/PDC-4.

Before you begin

Before you share a PDC case with a project management tool, ensure that PDC is integrated with the appropriate tool. For more information, see Integrations in PDC.

Sharing a PDC case

  1. Open the case that you want to share by entering the case ID, for example, BrowsInt-1234, in the PDC search bar.
  2. In the upper-right corner of the case view, click Share.
  3. Select a project management tool and type of case, for example, Jira > Story or ServiceNow > Incident.
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