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Learning about robot issues through notifications

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You can improve your experience with Pega Robot Manager by enabling gadget and email notifications.

When notifications are enabled, you receive emails about issues with your robots, for example when a robot loses connectivity, scheduling service is down, or automation execution time is too long. Pega Robot Manager uses the notification feature of Pega Platform. For more information, see Engaging and notifying stakeholders.

To see notification preferences, you must define at least one case type.

  • Customizing notifications for individual operators

    You can enable and customize notifications for individual users.

  • Viewing notifications in the gadget

    You can view the notifications through a gadget.

  • Assign to Robot Queue

    You can define case statuses within the Assign to Robot Queue: Setting case status based on robotic automation status smart shape.

  • Using Pega Robot Manager

    Use Pega Robot Manager to manage and deploy automation packages to both attended robotic desktop automation (RDA) and unattended robotic process automation (RPA), monitor the performance, health, and throughput of your RPA robots; and manage the life cycle of your RPA robots, including manual start and stop, and defining scheduled actions to enable more throughput when the workload is high.

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