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Support self-service offerings

Pega offers a variety of resources for support self-service. Knowing what they are and when to use them is important for your success.

First stop: The Pega Community is your first stop for support self-service. Its knowledgebase with its collection of troubleshooting articles and its collection of support articles should help you resolve your problems and answer your questions about using Pega products.

Second stop: If the Pega Community content does not help you resolve your issue or answer your question, the Pega Collaboration Center is your second stop. Find questions and discussions from Pega users that match yours and get the answer. Reply to a post to vet it or offer your scenario. Post your own question or discussion. Ideas are also welcome! Pega product and support teams responding to questions and discussions will advise you if you need to submit a support case to My Support Portal.

Third stop: My Support Portal or My Pega Cloud is your third stop when the content and resources of Pega Community and Pega Collaboration Center do not help you resolve your issue or answer your question.

For a Severity 1 Incident (INC), you must call the support team.

To learn more about the features of these and other support resources, read the following articles:

Pega Hotfix Catalog

Pega Community

My Support Portal: New design, streamlined features

Pega Collaboration Center

Pega Support resources and processes
 

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