Table of Contents

Creating a report


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Achieve greater precision and flexibility in data retrieval and analysis by creating custom reports.

  1. If App Studio is not in Preview mode, in the header, click Preview application.

  2. In the header of App Studio, select the portal in which you manage reports.

  3. In the left navigation pane, open the Report Browser by clicking Reports.

  4. Click New report.

  5. In the Create new report modal dialog box, specify the report details:

    1. In the Case type list, select the primary case type or data type on which you want to report.

    2. In the Report type list, select the type of report.

  6. Click Submit.

  7. In the Report Editor, modify the report to meet your business needs.

    For example, you can decide which columns to display in your report.
  8. Click Done editing.

  9. In the Save report as modal dialog box, enter the report details:

    1. In the Title field, enter the report title.

    2. In the Description field, enter the report description.

    3. In the Category list, select the report category.

  10. Click Submit.

The report opens in the Report Viewer, and a report shortcut becomes available in the selected category after you close the Report Viewer.
  • Creating a report category in Report Browser

    In the Report Browser, you can create report categories to help you organize reports. Each report belongs to one category, but you can have report shortcuts to the same report in more than one category.

  • Adding columns to reports

    Extend a report scope by adding a property or a calculation. For example, you can include a calculation that displays the difference in hours, days, or months between two dates of your choice.

  • Duplicating existing reports

    Safely modify report data without affecting the source report by duplicating that report. For example, you can use the data from the original report, but filter or organize the information differently.

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