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Case Management

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Case management features help you enhance the resolution of your cases by providing efficient, intuitive, and time-saving solutions. Key enhancements in this release focus on collaboration and low-code enhancements.

For example, you can now configure Pulse in the case settings, and set case notifications directly in the Case Designer, so that you can inform and collaborate with other users faster. For greater automation of your processes, you can now generate case documents as a part of your case life cycle. You can now also respond better to the needs of your clients by using predictions in your case types. To track and analyze progress of your cases, enable enhanced field-level auditing for your case types.

Configuring Pulse for a case type
Configuring Pulse for a case type
Configuring Pulse for a case type

Case management includes the following enhancements:

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