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Case management features help you enhance the resolution of your cases by providing efficient, intuitive, and time-saving solutions. Key enhancements in this release focus on collaboration and low-code enhancements.
For example, you can now configure Pulse in the case settings, and set case notifications directly in the Case Designer, so that you can inform and collaborate with other users faster. For greater automation of your processes, you can now generate case documents as a part of your case life cycle. You can now also respond better to the needs of your clients by using predictions in your case types. To track and analyze progress of your cases, enable enhanced field-level auditing for your case types.
Case management includes the following enhancements:
- Predict the case outcome (8.4)
- Configure case notifications directly in Case Designer (8.4)
- Start collaborating faster with simplified Pulse configuration (8.4)
- Generate case documents in a case life cycle (8.4)
- Track changes in cases with improved field-level auditing (8.4)
- Find cases faster with improved case tags (8.4)
- Improve case processing with enhanced business logic-based routing (8.3)
- Improve collaboration on resolving tasks with enhanced task board (8.3)
- Meet deadlines more efficiently with Pulse tasks (8.2)
- Communicate more efficiently in spaces with pin enhancements (8.2)
- Configure Augmented SLA settings in App Studio (8.2)
- Create personalized and comprehensive survey questions by reusing properties (8.2)
- Improve collaboration by using subspaces (8.2)
- Provide meaningful and relevant content with new document features (8.2)
- Visualize, track, and manage tasks from the board view (8.2)
- Improve performance by archiving inactive cases
- Resolve cases more effectively with shared documents
- Design cases more quickly
- Create more effective surveys
- Discuss specific topics with relevant users by joining spaces
- Send important case updates to case participants
- Personalize collaboration with private messages
- Enforce service level agreements with automated email notifications
- Communicate more efficiently on mobile devices
Visit www.pega.com to learn more about Pega Infinity™.
Visit What's New in Pega Platform to discover all the exciting new features in this release.