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Case Management

"whats new in platform"


Case management features help you enhance the resolution of your cases by providing efficient, intuitive, and time-saving solutions. Key enhancements in this release focus on accelerated creation of your case types.

For example, a draft mode of your processes now turns off automatically when you save your case type, for all processes that contain no errors. With a new warning, you can easily locate any issues so that you can avoid turning draft mode off manually. Additionally, now you can capture initial data in a clearer way with the new Create stage that visualizes pre-processing actions in a case, such as completing a form to gather customer's personal details before creating a case. To promote low-code solutions, now Case Designer offers a complete email and mobile approval configurations in App Studio. You can conveniently define recipients and message content without switching to Dev Studio. You can now deliver more agile applications by determining a case approver by using business logic. As a result, you application at run time determines the most appropriate user to approve a case, providing an accurate response to dynamically changing business requirements.

Configuring approval by email and push notification in App Studio
Case Designer in App Studio with a complete approval configurations
Configuring approval by email and push notification in App Studio

Case management includes the following enhancements:

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