Working with Pega Support
Use this roadmap to make the most of your partnership with Pegasystems ® Global Client Support (GCS).
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- In the Pega Community, explore the Pega Support page: What it contains. How to navigate it.
Additional Resources (last section) contains links to key references. - Support@Pega, your handbook for Pega Support policy and other basic information
- Support Contact Administrator Guide, your guide to roles and responsibilities
- Support Contact Information, worldwide phone numbers
- Pega Support Community, your first stop for reporting a product problem or asking a question – unless your production system is down (Severity 1)
- Digital Software Delivery, where you order and download Pega products
See the Digital Software Delivery User Guide for more information. - Hotfix Catalog, when you need to refresh your local catalog when you install hotfixes from the Hotfix Manager, especially during System Scan
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Looking for this? |
Find it here |
Ask someone |
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Support policy |
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Your role with GCS |
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Phone numbers |
Client Support Engineers working in your region |
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Escalation support |
Support@Pega |
Your GCS Advisor |
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Authoritative information |
Pega Community Knowledgebase |
Pega people working together in the Pega Support Community |
| Help with your Pega account | support@accounts.pega.com | The Pega Accounts Support team |
| Pega Platform Support Guides |
https://community.pega.com/knowledgebase/pega-platform-support-guide-resources |
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What to look for, where to find it, whom to ask
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Complete the form. Your feedback will be routed to the content owner or other appropriate person.Published May 22, 2018 — Updated May 9, 2019