Use this roadmap to make the most of your partnership with Pegasystems ® Global Customer Support (GCS).

1. In the Pega Community, explore the Pega Support page: What it contains. How to navigate it.
   Additional Resources (last section) contains links to key references.
2. Support@Pega, your handbook for Pega Support policy and other basic information
3. Support Contact Administrator Guide, your guide to roles and responsibilities
4. Support Contact Information, worldwide phone numbers
5. Pega Support Community, your first stop for reporting a product problem or asking a question – unless your production system is down (Severity 1)
6. Digital Software Delivery, where you order and download Pega products
   See the Digital Software Delivery User Guide for more information.
7. Hotfix Catalog, when you need to refresh your local catalog when you install hotfixes from the Hotfix Manager, especially during System Scan

What to look for, where to find it, whom to ask

Send feedback: Go to any Pega Community page and click the Feedback button. Complete the form. Your feedback will be routed to the content owner or other appropriate person.