Working with Pega Support
Use this roadmap to make the most of your partnership with Pegasystems ® Global Client Support (GCS).
- In the Pega Community, explore the Pega Support page: What it contains. How to navigate it.
Additional Resources (last section) contains links to key references. - Support@Pega, your handbook for Pega Support policy and other basic information
- Support Contact Administrator Guide, your guide to roles and responsibilities
- Support Contact Information, worldwide phone numbers
- Pega Platform Troubleshooting, the ongoing collection of troubleshooting articles developed from client cases
- Keeping Current with Pega, your guide to keeping your Pega solutions up-to-date, both for Pega Cloud Services and on-premises
- Pega Collaboration Center, your first stop for reporting a product problem or asking a question – unless your production system is down (Severity 1)
- Digital Software Delivery, where you order and download Pega products
See the Digital Software Delivery User Guide for more information. - Hotfix Catalog, when you need to refresh your local catalog when you install hotfixes from the Hotfix Manager, especially during System Scan
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Looking for this? |
Find it here |
Ask someone |
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Support policy |
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Your role with GCS |
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Phone numbers |
Client Support Engineers working in your region |
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Escalation support |
Support@Pega |
Your GCS Advisor |
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Authoritative information |
Pega Community Knowledgebase |
Pega people working together in the Pega Collaboration Center |
| Help with your Pega account | support@accounts.pega.com | The Pega Accounts Support team |
| Pega Platform Support Guides |
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What to look for, where to find it, whom to ask
To report bugs and submit feedback, go to any Pega Community page and click the button. Complete the form. Your submission will be routed to the content owner or other appropriate person.
Updated on February 1, 2021