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Pega Call

Providing robust Computer Telephony Integration (CTI) support, including adaptive screen pops, desktop telephony controls, and enhanced call-out facilities.

Product Release Documentation

8.68.58.48.38.28.17.47.317.21.17.217.1.3.47.1.3.37.1.3.27.1.37.1.27.16.3 SP26.36.2 SP36.2 SP26.2 SP16.26.1 SP26.1 SP16.15.2 SP55.2 SP45.2 SP35.2 SP25.2 SP15.25.14.44.24.1

Developer's Guide for Client-Side Integration

Installation Guide

Developer's Guide for Server-Side Integration

All Customer Service product documentation

Upgrade Guide

Implementation Guide (html)

Customer Service and Pega Call patch releases

Pega Call release notes

Related Products

Pega Customer Service

Additional resources

Pega Academy

New course: Pega Call Mission

CTI integration with PegaCALL

Video: Understanding Telephony with PegaCALL

Pega Customer Service and Amazon Connect

Latest Content

• Article

  What's new in Pega Mobile Client

• Article

  Differences between UCCE and UCCX

• Article

  Configuring browser certificate settings for OpenCTI Finesse (UCCE or UCCX)

• Article

  Authenticating with authorization headers in the Connect SDK for iOS

• Article

  Authenticating with custom headers in the Connect SDK for Android

View All Content

Training and Support

TRAINING

Build and validate your skills

Find the training that works for you and invest in your success.

Visit Pega Academy

SUPPORT

Get the help you need

Search support articles, community posts, and open support requests.

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VIDEO LIBRARY

Watch the latest videos

Browse our growing video library and maximize your Pega investment.

Visit the Video Library