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Pega Call

Providing robust Computer Telephony Integration (CTI) support, including adaptive screen pops, desktop telephony controls, and enhanced call-out facilities.

Product Release Documentation

Pega Call 8.4 Installation Guide

Pega Call 8.4 Upgrade Guide

Pega Call 8.4 OpenCTI Developer's guide for client-side integration

Pega Call 8.4 Developer's Guide for Server-Side Integration

Pega Call 8.4 Configuration and Operations Guide CTI Link with Amazon Connect Contact Control Panel

Pega Call 8.4 Configuration and Operations Guide CTI Link with Avaya AES CTI

Pega Call 8.4 Configuration and Operations Guide CTI Link with Avaya Aura Contact Center (AACC) CTI

Pega Call 8.4 Configuration and Operations Guide CTI Link with Cisco Finesse CTI

Pega Call 8.4 Configuration and Operations Guide CTI Link with Five9 Softphone Embedded UI

Pega Call 8.4 Configuration and Operations Guide CTI Link with Genesys CTI

Pega Call 8.4 Configuration and Operations Guide CTI Link with Cisco ICM CTI

Related Products

Pega Customer Service

Additional resources

CTI integration with PegaCALL

Video: Understanding Telephony with PegaCALL

Pega Customer Service and Amazon Connect

Training and Support

TRAINING

Build and validate your skills

Find the training that works for you and invest in your success.

 Visit Pega Academy

SUPPORT

Get the help you need

Search support articles, community posts, and open support requests.

 Visit Pega Support

VIDEO LIBRARY

Watch the latest videos

Browse our growing video library and maximize your Pega investment.

 Visit the Video Library