Skip to main content

Pega-wide Utility

  • Pega.com
  • Academy
  • Collaboration Center
  • More
    • PegaWorld
    • Pega Blog
    • Pega Cosmos
    • Find a Partner
    • Consulting
    • Careers
  • Sign Up
  • Log in
Home
  • Sign Up | Log In
    • Sign Up | Log In
    • Sign Up
    • Log in
  • Get Started
    • Get Started
    • Get Started with Pega
      • Get Started with Pega
      • My Pega
      • Pega Platform: Community Edition
      • Pega Express Methodology
      • Low-Code Factory
      • Pega DX API
      • Cosmos Design System
      • Upgrade Center
    • What's New
      • What's New
      • Explore What's New
        • Explore What's New
        • Platform
        • Customer Engagement and CRM
      • What's New Videos
    • Explore Pega Community
      • Explore Pega Community
      • Pega Academy
      • Pega Collaboration Center
      • Pega Documentation
      • Pega Marketplace
      • My Pega
      • Video Library

    • Pega Success Stories

      See how these Pega champions have taken their careers to the next level.
  • Documentation
    • Documentation
    • Products
      • Products
      • All Products
        • All Products
        • Pega Platform
        • Customer Service
        • Marketing and Decisioning
        • Predictive Diagnostic Cloud
        • Robotic Process Automation
        • Sales Automation
        • Workforce Intelligence
      • Industry Applications
    • Capabilities
      • Capabilities
      • All Capabilities
        • All Capabilities
        • Low-Code Application Development
        • Case Management
        • Cloud Services
        • Decision Management
        • Mobile
        • User Experience
    • Documentation Resources
      • Documentation Resources
      • Platform Support Guides
      • Deploy Pega Platform
      • Platform Help Files
      • Platform Release Notes
      • Pega Express Methodology
      • Video Library
    • whats new in 8.5

      ANNOUNCING

      Pega Platform 8.5

      Browse the newest features released in Pega Platform 8.5.
  • Training
    • Training
    • Learn
      • Learn
      • My Dashboard
      • Online Training
        • Online Training
        • Missions
        • Modules
        • Challenges
      • Instructor Led Training
        • Instructor Led Training
        • Schedule
        • Catalog
    • Certifications
      • Certifications
      • View Pega Certifications
      • Find a Certification Exam
      • Find an Exam Center
      • Purchase Exam Voucher
      • Verify Certification
      • Find a Pega Certified Professional
    • About Pega Academy
      • About Pega Academy
      • About Pega Academy
      • FAQ and Policies
      • Training Centers
      • Pega University Program
      • Authorized Training Partners
      • Contact Pega Academy

    • Welcome to the new Pega Academy!
  • Collaborate
    • Collaborate
    • Get Started
      • Get Started
      • Collaboration Center Home
      • Discussions
        • Discussions
        • Start a Discussion
        • Join a Discussion
      • Ideas
        • Ideas
        • Share an Idea
        • Support an Idea
      • Questions
        • Questions
        • Ask a Question
        • Answer a Question
    • About
      • About
      • Mission Statement
      • Guidelines
      • Success Stories
      • FAQs

    • Explore Upcoming Sessions

      Join the conversation and learn from professionals in our Pega Community.
  • Support
    • Support
    • Get Help
      • Get Help
      • Pega Support Home
      • Ask a Question
      • Browse Support Articles
      • Watch Troubleshooting Videos
    • Resources
      • Resources
      • Download System Help Files
      • Upgrade Your Pega Solution
      • Platform Support Guides
      • Platform Patch Releases
    • Contact Pega
      • Contact Pega
      • Call Pega Support
      • Submit a Support Request
      • Manage Support Requests
      • Request Pega Labs Services

    • Collaboration Center

      Collaborate and build together.
  • Marketplace
    • Marketplace
    • Browse the Marketplace
      • Browse the Marketplace
      • Language Packs
      • Components
    • Get Involved
      • Get Involved
      • Find a Partner
      • ISV Sign Up
      • Submit a Component

    • Featured Component

      COVID-19 Employee Safety and Business Continuity Tracker
  • Clients
    • Clients
    • Our Programs
      • Our Programs
      • Client Advocacy Program
      • Client Advisory Board (CAB)
    • Drive Success
      • Drive Success
      • Find a Partner
      • Project Hub
      • My Organization

    • Pega Client Advocacy Program

      Share your Pega success stories to earn rewards.
  • Pega Sites
    • Pega Sites
    • Pega.com
    • Academy
    • Collaboration Center
    • PegaWorld
    • Pega Blog
    • Pega Cosmos
    • Find a Partner
    • Consulting
    • Careers
  • Checkmark
  • Open menu Close menu
close Search
Close search

ALL PRODUCTS

Pega Unified Messaging Edition

Unified Messaging Edition provides a single agent desktop to ensure consistent, personal, and efficient service across customer-preferred digital channels while maximizing agent productivity and reducing costs.

Product Release Documentation

Unified Messaging Edition Quick Start Guide

Unified Messaging Edition User Guide

Unified Messaging Edition Implementation Guide

Related Products

Pega Customer Service

About Pegasystems

Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega. For the past 30 years, our technology – CRM, digital process automation, robotics, AI, and more – has empowered the world’s leading companies to achieve breakthrough results.

Join the conversation
  • Follow Us On Twitter
  • Follow Us On Facebook
  • Connect with us on LinkedIn
  • Check us out on YouTube

Footer Main

Company

  • About Pega
  • Office Locations
  • Careers
  • Contact Us

Pega Sites

  • Pega Community
  • Pega Academy
  • PegaWorld
  • Pega Blog
  • Product Design

Resources

  • Get Started with Pega
  • Documentation
  • Training
  • Support
  • Marketplace

Footer menu

  • Terms of Use
  • Support
  • Glossary
  • Privacy
  • Trademarks
  • ©2020 Pegasystems Inc.

Master your craft:

Join our growing open ecosystem and change the way the world builds software.

Join Now Log in

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
Close Deprecation Notice
Contact Us