Service Level
rules
Completing the New or Save As form
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A service level rule has the two key parts:
Field |
Description |
| Type |
Select |
| Applies To |
The classes you can enter here may depend on the RuleSet you select. On the Restrictions tab of the Class form, a class rule may limit rules applying to that class to belong to one of an explicit list of RuleSets. |
| Service Level |
Choose a name for this service level rule. Begin the name with an alphabetic character, and use only alphanumeric and dash characters.
|
Choose both
key parts of a service level rule carefully, especially on
Process Commander systems hosting multiple applications.
Normally, the Pega-ProCom agent evaluates service level rules.
This agent typically has access to RuleSets from all
applications on the entire system.
When two service level rules in different RuleSets are both
named Delta-Work-Object-.Platinum (for example), the
Pega-ProCom agent finds and executes onlyone of the
two, the one that appears in the RuleSet that is higher on
the agent's RuleSet list.
For general information about the New form, see Completing the new rule dialog box. For general information on the Save As form, see How to enter rule keys using Save As.
Full rule resolution applies to service level rules. When searching for service level rules, the system:
Identify the class to which this service level
applies. Typically this is a subclass of the
Work- base class or Assign-
base class.
You can override a
standard service level rule in your application to fit
the needs of your application. However, overriding,
rather than choosing a distinct Service
Level name, may in some cases make it difficult
to detect and debug whether the standard rule or the rule
you created is executing. For example, if you override
the standard rule Work-.NotifyManager in
your application RuleSet version Alpha:04-01-23 with a
rule Alpha-Finance-Order.NotifyManager, the Pega-ProCom
agent may nonetheless execute the standard rule rather
than your rule as desired, unless this agent has an
appropriate access group that provides access to
Alpha:04-01-23.