Tickets
Completing the New or Save As form

The key to a ticket rule has two parts: a class and a ticket name.

Field	Description
Type	Select Ticket from the Process category.
Applies To	Enter a class for this ticket. Typically, choose a class derived from the Work- base class. The classes you can enter here may depend on the RuleSet you select. On the Restrictions tab of the Class form, a class rule may limit rules applying to that class to belong to one of an explicit list of RuleSets.
Ticket Name	Enter a name for this ticket.

For general information about this form see Completing the new rule dialog box.

Rule resolution

When searching for ticket rules, the system:

• Filters candidate rules based on a requestor's RuleSet list of RuleSets and versions
• Searches through ancestor classes in the class hierarchy for candidates when no matching rule is found in the starting class

Time-qualified and circumstance-qualified rule resolution features are not available for ticket rules.

About Ticket rules