About the Email accelerator

Purpose

E-mail messages are a key part of the business processes that developers build in their Process Commander applications. Flow processing typically sends email messages to work parties, including people outside your organization such as customers and vendors. Additionally, incoming e-mail messages can deliver work objects to your business processes.

Use the Email Accelerator to create the rules and data objects needed to manage the following:

• Outgoing email messages generated by flow processing. For outgoing email, the accelerator generates an email account data object (Data-EmailAccount). First, configure the standard email account named Default. Then, if different applications are to use different email accounts, create additional email accounts using the name of the work pool as the name of the email account.
• Incoming email messages that deliver work to an application. For incoming email, the accelerator sets up an email service. It generates an email server data object, an email listener data object, and an email service rule. The data mapping settings in the service rule map the data from incoming messages to standard email properties that your work classes inherit from the Work- base class, and map the response with two standard HTML rules. You can then edit the data mapping settings as appropriate for your configuration.

Before you begin

Before you begin, gather the following information.

For outbound e-mail

• The IP address or domain name of the SMTP host.
• The email account (e-mail address and password) that Process Commander is to use.
• Whether the SMTP host is configured to use Secured Socket Layer (SSL) .
• The name of the work pool (class group) for which you are creating the account.

For inbound e-mail

• For the rules that manage the work object creation:
• • The name of the work class and the flow
  • The organization name
  • The RuleSet and version to use
• For the email server object and the listener:
• • The DNS name of the physical e-mail server (an e-mail server data instance represents a physical e-mail server)
  • The port number for the e-mail server (typically 110 for POP3 and 143 for IMAP)
  • The email protocol the server uses: POP3 or IMAP
  • The account name and password for the email account for Process Commander
  • Whether the email server requires the listener to use SSL to retrieve messages
  • The name of the mail folder the listener monitors
  • If the email service needs to run as an authenticated user, the operator ID it is to use

Starting the accelerator

1. From the Developer portal home page, select the Integration icon to access the Integration slice.
2. Locate the Accelerators area.
3. Click the Email Accelerator link.

PDN Articles

See Pega Developer Network article PRKB-25085 About Email and linked articles for examples and additional documentation.

About email server data instances About email listener data instances About email account data instances

Tools, accelerators, and wizards