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Completing the New or Save As form

About Case Match rules

Create a Case Match rule by selecting Case Match from the Decision category.

A Case Match rule has two key parts:

Field

Description

Applies To

SmartPromptIdentify the class to which this rule applies.

Purpose

Enter a unique name for this instance that identifies the purpose of the rule. Begin the name with a letter and use only letters, digits, and a dash character.

For general information on the New form, see Completing the new rule dialog box. For general information on the Save As form, see How to enter rule keys using Save As.

Rule resolution

TTTT Full rule resolution applies to this rule type. When searching for case match rules, the system:

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