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Create a service level rule by selecting
Service Level
from the
Process
category.
A service level rule has two key parts:
Field |
Description |
Applies To |
The classes you can enter here may depend on the RuleSet you select. On the Restrictions tab of the Class form, a class rule may limit rules applying to that class to belong to one of an explicit list of RuleSets. C-356 |
Service Level |
Enter a name for this service level rule. Begin the name with an alphabetic character, and use only alphanumeric and dash characters.
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Choose both key parts of a service
level rule carefully, especially on Process Commander systems hosting
multiple applications. Normally, the Pega-ProCom agent evaluates service
level rules. This agent typically has access to RuleSets from all
applications on the entire system.
When two service level rules in different RuleSets are both named
Delta-Work-Object-.Platinum (for example), the Pega-ProCom agent finds
and executes onlyone of the two, the one that appears in
the RuleSet that is higher on the agent's RuleSet list. HOPPK
11/16/04
For general information about the New form, see Completing the new rule dialog box. For general information on the Save As form, see How to enter rule keys using Save As.
TTTT Full rule resolution applies to service level rules. When searching for service level rules, the system: