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About Ticket rules

As best practice, define the names of tickets through this rule form. Thereafter, developers can then use SmartPrompt to choose from the list of tickets, rather than typing in a value. 3/15/03 per MARIK

However, ticket rules are optional; a ticket rule defines only a name. When completing the ticket Shape Properties panel in Visio, you can reference a ticket rule that is not defined (that is, no Rule-Obj-Ticket rule has that name). This does not prevent the flow rule from being saved and executing correctly.

How tickets are raised

Any of various events can "raise" or turn on a ticket:

The Status-Resolved ticket

When a work object becomes resolved (the status changes to a resolved status), Process Commander automatically turns on (or "raises") a ticket named Status-Resolved. Every flow execution in process for the work object that contains a ticket with this name is interrupted and control transfers to the ticket task in the flow.

Definitions ticket
Related topics Flow form — Editing in Visio — Tickets
Obj-Set-Tickets method
Standard rules Atlas — Standard Tickets

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