Process & Rules category — Social page Tag Configuration tab

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Category	Page
Process and Rules	Social

The Social landing page contains the Tag Configuration tab, which enables you to add and delete seed tags. A tag is a text value that users can associate with one or more cases. The seed tags you add, associated with an application and a work pool, provide an initial list of tags from which users can select. Users can add tags from user forms, however they cannot add seed tags. Seed tags, unlike unused user-generated tags, are not purged by the Pega-EndUserUI agent.

You can add and delete seed tags at any time on this tab. A tag is stored as an instance of the Data-Social-Tag class. The association of a tag with a case is stored as an instance of the Link-Tag class. See Understanding Tagging.

Using the Tag Configuration tab

Use this tab to configure a list of suggested tags that users can associate with cases.

• To add a seed tag, select the Application and Work Pool, and then type the tag. Tags cannot contain spaces and are limited to 64 characters. You can configure a unique list of seed tags for each work pool used by your application.
• To delete a seed tag, select the tag and click the Delete button.

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	Understanding Tagging

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