Often, one of the work parties participating in a work item is designated as the originator. This may be a customer, an employee, a vendor representative, or another party. The originator party is the party who directly caused the work item to exist.
For example, a work item for a customer complaint may contains party roles for:
and so on. In this example, it is likely that the customer himself or herself is the originator party. The work party role may be Originator or Customer.
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acknowledgment, work party role |
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WorkManager portal — Working in the Monitor Activity workspace |