Resolution

This term has two uses.

Work object resolution

Resolution is the act of closing a work item, recording in the properties that work is complete. Resolving work is one of the six R- terms involved in business process management.

As a work item advances through a flow, information stored in its properties becomes more complete and more final, through user input and automatic processing. When work on a work item is complete, it is said to be resolved or closed. After a work item becomes resolved, it generally cannot be worked on (modified) until it is reopened, although some changes are possible.

Technically, a work item is resolved when the property Work-.pyStatusWork is set to a value that starts with the text Resolved. The standard activity Work-.Resolve accomplishes this status update and also performs other required processing.

	entry, reopen, status, work item
	Standard properties in the Work- base class

Rule resolution

Internally, each time a requestor needs a rule, the system performs an elaborate and sophisticated multilevel search to determine which rule instance is the one to execute next. This search, known as rule resolution, compares information about the requestor's RuleSet list and organization with information in the PegaRULES database.

	rule resolution, RuleSet list, six Rs, status
	How the system finds rules through rule resolution

Definitions — R