Six R's

Many PRPC applications provide business process management and automation through six functional capabilities, informally known as the Six R's:

• Receiving — Accepting and capturing the essential data describing work from multiple sources in multiple media and formats, from keyboards, scanners, and external systems.
• Routing — Using characteristics of the work and knowledge about the workforce to make intelligent matches and assignments.
• Reporting — Providing real-time visibility of work in progress, work completed, productivity, bottlenecks, and quality.
• Responding — Communicating status, requests for information, and progress to the work originator and to other people involved in the work, by email, fax, written mail, and other means.
• Researching — Accessing external systems and databases through connectors to support analysis and decisionmaking.
• Resolving — Through automated processing and automated support of users, completing the work and updating downstream systems promptly.

Use the Application Inventory landing page (> Application > Inventory) to see a graphical overview of the rules in your application, organized by 6R groups.

	business process management, entry, routing, resolution. straight-through-processing
	Application Inventory landing page

Definitions — S