Related information
An agents rule provides configuration information for the agents listed in the rule, including the trigger or wake-up interval or schedule, the activities the agents execute, and the way the agent queue is handled. Each agent in the list performs one request (sends generated correspondence or processes assignments, for example) by running the associated agent activity.
The name of an agents rule is the name of a ruleset, and there can be only one agents rule defined for each ruleset and version in a Pega 7 Platform system. When the Agent Manager master agent notices a newly added Agents rule (Rule-Agent-Queue), it generates agent schedules (Data-Agent-Queue instances) for each node in your Pega 7 Platform system.
Note: Rule-Agent-Queue instances can be created in tenants. However, tenant-specific agents should not be created.
If you need to modify the configuration settings for an agent from a locked ruleset (any of the standard Pega 7 Platform agents rules, for example), you do so by updating the generated agent schedules. See PDN article How to modify an agent.
Although agent entries are listed and have numbers, the order in which you list agents in an agents rule does not create a sequence. Each agent activity runs individually on its own interval schedule as a separate requestor thread. Do not design application logic that depends on agent activities running in a specific order.
Use the Records Explorer to list all the agents rules that are available to you: select SysAdmin > Agents. The list includes the standard agents rules. You may create additional agents rules when you need application-specific background processing.
Agents rules are instances of the Rule-Agent-Queue class. They are part of the SysAdmin category.
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